Privacy and cookie policies
Grupo Artemaro with address at Rafael Sanzio #508, Colonia la Estancia, 45020, Zapopan, Jalisco undertakes to comply with the integrity, privacy and protection of personal data of Users who access or make use of any of the web pages and sites mobiles that integrate the site www.artemaro.com (hereinafter the "Site"). The term "User" or "Users" refers to all those individuals who access and make use of the Site.
Through this Privacy Notice, Grupo Artemaro informs Users of the conditions and protocols by which certain personal data will be collected and processed.
The information contained in this Privacy Notice is issued in accordance with the Federal Law on Protection of Personal Data, its Regulations and the guidelines of the Privacy Notice.
The person responsible for the processing of Users' personal data will be Grupo Artemaro SA de CV, a legal entity with address at Rafael Sanzio #508, Colonia la Estancia, 45020, Zapopan, Jalisco.
Grupo Artemaro (hereinafter referred to as “Arte Maro”) must store and protect the personal data of Users in accordance with the applicable legislation and the terms of this Privacy Notice.
Personal Data Collected
The personal data that may be collected when using the Site or when contracting the services or products offered by the Site are the following:
- full name
- Email address
- phone number
- Bank information
- tax information
- information about the preferences and interests of Users related to the goods, products and services offered by the Site
Arte Maro does not collect sensitive data considered as such by the applicable legislation.
Purposes of personal data processing
The personal data collected will be used for the following:
- provide services to the User
- prove the identity of the User
- integrate files, databases and systems
- fulfill orders and physically deliver them
- process orders, payments, purchases, returns and exchanges of products
- legitimize user operations
- provide attention to requests for information, complaints or claims from users
- evaluate and improve customer service
- Communicate promotions and advertising
- offer personalized recommendations and enhance the User experience
- issue invoices to Users
The personal data of the Users will be collected directly or indirectly, through third parties or through the Site, and stored in the Arte Maro database.
Arte Maro may only disclose Users' personal data to business partners who, by virtue of the services and products offered, need to know them to comply with them. Likewise, the personal data of the Users may be transferred to the competent authorities in the cases provided for by the applicable legislation. The transfers will be made with all the appropriate security measures, in accordance with the principles contained in the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and the Guidelines of the Privacy Notice.
If the User does not want Arte Maro to disclose personal data to its business partners, they must send an email with their request to the email: firstname.lastname@example.org .
Instruments to limit the use or disclosure of personal data
Users may revoke or limit at any time the consent granted to Arte Maro for the treatment and use of their personal data; sending an email to: email@example.com or by requesting it in writing at the address located at Rafael Sanzio #508, Colonia la Estancia, 45020, Zapopan, Jalisco. Your request must be accompanied by the following information: i) full name ii) name of the Company, company name or denomination, iii) official identification document to verify your identity; iv) address, v) email address, vi) personal data for which the User wishes to revoke or limit their consent; and vii) the reason for which you wish to revoke or limit your consent. Arte Maro will have a maximum period of 5 (five) business days to respond to said request.
Rights Access, Rectification, Cancellation or Opposition
Users may exercise any of the rights of access, rectification, cancellation or opposition (“ARCO Rights”) as well as revoke their consent for the processing of their personal data by sending an email to: firstname.lastname@example.org or by requesting it in writing at the address located at Rafael Sanzio #508, Colonia la Estancia, 45020, Zapopan, Jalisco. Your request must be accompanied by the following information: i) full name ii) name of the Company, company name or denomination, iii) official identification document to verify your identity; iv) address, v) email address, vi) personal data with respect to which you wish to access, rectify, cancel or oppose; and vii) the reason for which you wish to revoke or limit your consent.
If any of the aforementioned data is missing, Arte Maro will notify the User within 5 (five) business days after receiving the request. The User will have 5 business days to provide the requested information, in the event that the request is not submitted, it will be understood as not submitted.
The Personal Data provided by the Users will be kept for a period of 10 years in physical and/or electronic media. Personal data will be safeguarded, preserved and protected in accordance with the applicable legislation.
Cookies, Web Beacons and Similar Technologies
Arte Maro may use technologies such as cookies, web beacons and other tracking technologies that allow compliance with the purposes established in this Privacy Notice. These files allow the internet service provider to detect and "remember" certain User data, such as: preference in viewing web pages, name, passwords, IP address, address and date the page was visited.
Changes to the Privacy Notice
In the event that Arte Maro modifies this Privacy Notice, the User may access said modifications through the Site at the "Privacy Notice" link.
How does Artemaro protect my information?
We work to protect the security of your information during transmission by using Secure Sockets Layer Software (SSL), which encrypts the information you enter. When confirming an order, we only disclose the last four digits of your credit card numbers. Of course, we pass on the full credit card number to the relevant credit card institution for order processing. It is important that you protect against unauthorized third party access to your password and to your computer. At the end, make sure you have closed your session, whenever you are using a shared computer, PayPal and Mercadopago will be responsible for all the data provided, which have the highest data protection standards, no one on our team could have access to them.
The User accepts the terms of the Privacy Notice when using the Site. If the User does not agree with said Privacy Notice, they should not provide any personal information or use the services of the Site.
If the User has any questions regarding this privacy notice or the way in which personal data is handled, they can send an email to: email@example.com .