Terms of sale
Terms of sale
The following Conditions of Sale regulate purchases made by people who access (hereinafter the "User") to the website: www.laguayabera.mx (hereinafter the "Site") owned by Grupo La Guayabera Sa de Cv (hereinafter "La Guayabera") with address at Rafael Sanzio #508, Colonia la Estancia, 45020, Zapopan, Jalisco.
La Guayabera reserves the right to change, modify, add or remove parts of these terms and conditions of use at any time, the changes will be effective when they are published on the site www.laguayabera.mx
La Guayabera is a 100% Mexican company dedicated to the marketing and promotion of all kinds of handicrafts and handmade products, products that have been made in Mexico and in different parts of the world by the most qualified artists in each of their genres.
Our page is a portal that allows the end customer to deal directly with the artisan or entrepreneur, thus allowing the elimination of distribution channels that only make the product more expensive and complicate its acquisition, thus allowing to offer a fresh and original product with added value. and thus generating a fair income for their products.
Our portal links entrepreneurs and artisans with Users, who will be able to purchase their products at a fair price.
The products offered on the Site may be sent directly by the User or by the entrepreneurs and artisans themselves (hereinafter the "Seller Users") in accordance with the provisions of these conditions. Don't worry, your request is supported at all times by the La Guayabera team
When you buy at La Guayabera you directly support Mexican entrepreneurs and artisans.
La Guayabera reserves the right to terminate the account of any User at its sole discretion. The withdrawal of the User from the La Guayabera portal does not exempt him from his responsibility to pay for operations carried out on the Site.
How to buy?
The easiest way to buy on the Site is by selecting the products of your interest and sending them to the shopping cart. Once you have entered the shopping cart all the products you wish to purchase, click on "Finish Order".
Once you click "Finish Order" you must select one of the payment options (see Payment Methods section) and enter your personal data and bank information (the handling of said information can be consulted in our Privacy Notice).
At the time of confirming your purchase you are subject to the Conditions of Sale of La Guayabera.
Once you place your order, you will receive a confirmation email with the "order number" and the details of the product(s). Now you just have to wait for your order to arrive.
It is important to note that only Users over the age of 18 may make purchases on the Site.
The User may pay with a bank card, either Visa, MasterCard and American Express credit or debit. Payment is made through the Mercado Pago company, which is PCI certified (high performance anti-fraud system) and 3D Secure, an innovative artificial intelligence system that offers the highest security and anti-fraud standards. Likewise, the User will have the option to pay through PayPal. The User when making his payment will be subject to the terms and conditions of Mercadopago and PayPal.
The User must notify La Guayabera as soon as possible of any undue charge on their card or bank account used for purchases, by email addressed to contacto@La Guayabera.com
In turn, the User will have the option to pay in cash through OXXO convenience stores or any other convenience store mentioned at the time of issuing your payment, and by interbank transfer. You will find instructions for making payments by the above means on the Site.
In the event that the User requires an invoice, they must request it at the time of making the purchase and provide the correct billing information. The invoice will be issued in accordance with all tax requirements established by applicable law. Once the invoice is issued, modifications to it may not be requested.
In the event that a claim is filed for a charge to a credit or debit card not recognized by the User, La Guayabera reserves the right to initiate legal action, supporting the Public Ministry and the Financial Institution in the respective investigation. Likewise, La Guayabera may take the measures it deems necessary within the framework of the Law to recover the products if they were delivered to the User.
Shipping and Delivery Time
The prices published on the site do not include the cost of shipping. The shipping cost will be calculated depending on the purchase amount and the delivery address.
There are some products that we have in our warehouse, in those cases the shipment will be made directly by La Guayabera. In all other cases, the shipment will be made by the Seller User with the shipping guides provided by La Guayabera.
Delivery times will be between 3 and 5 business days. These days will begin to run the day after the purchase is made. The User is not responsible for delays in delivery attributable to the logistics company or the Seller User.
The products will be sent properly packaged and protected. Delivery may be made in parts, within the period indicated in the order confirmation email.
It is the User's responsibility to provide a valid and correct address. In the event that there is an error in the address entered in the system, it will be the User's responsibility to notify it immediately to the telephone number: 33-1441-2542. The User will cover any additional costs that are generated and we cannot guarantee that an error in the address can be remedied. If the order cannot be delivered to the indicated address, it will be considered a failed delivery and will be sent to the warehouse of the logistics company and only if the logistics company allows it, the User will be able to go through the order.
If the User is not at home when the logistics company tries to place the order, it will try two more times, if the User is not found in said attempts, the package will be kept in the company's warehouse of logistics and the User will have to pick it up. For more information on this, send an email to devoluciones@La Guayabera.com.
In the cases of local shipments within the Guadalajara Metropolitan Area, if the User is not at home at the time of delivery, an additional delivery may be arranged at an extra cost.
In the event that the User decides to cancel his order, he must send an email to pedido@La Guayabera.com, in the subject of the email he must enter the order number and the name of the User. The User may only cancel the order if the status of the order is new or to be confirmed .
Returns & Exchanges
At the time of receiving the product, the User is obliged to review its status. In the event that the product has arrived damaged or in poor condition, a purchase code may be requested for the amount paid or an exchange for another product within the platform with a value equal to or less than that paid.
For the above to proceed, the User must send a return request to the email devoluciones@La Guayabera.com along with the photographs that show the damage or poor condition. The aforementioned return request must be requested within 48 (forty-eight) after receipt of the order. Claims received within a period of 48 (forty-eight) hours after delivery will not be accepted. If the User complies with the above, we will send him a return guide so that he can return the damaged product in its original packaging.
In the event that the User does not receive the product, he or she may request a return to the email devoluciones@La Guayabera.com for the amount paid, and this will proceed within a period of no more than 20 business days.
The cost of the products include the Value Added Tax.
The products sold through the Site are handmade, so there may be variations between the photographs and the products delivered. If the User is dissatisfied with a La Guayabera product, they may give feedback through our site in the rating or reviews of the products.
La Guayabera reserves the right to change the products it offers on its site at any time. Any new product that is added to the site will be governed by what is established in the Purchase Conditions and in the Terms and Conditions of the site.
Any doubt, disagreement or incident that may arise from a transaction carried out on the Site, which is not included in these purchase policies, please notify it through our online contact form or communicate it to the telephone number 33-1441-2542 and together We will analyze your case to find the fairest solution for both parties.
Applicable Law and Jurisdiction
The relationship between the User and La Guayabera will be governed by Mexican Legislation. In the event that any controversy arises from these Terms and Conditions, the parties agree to submit to the jurisdiction of the Courts of the city of Guadalajara, Jalisco, expressly waiving any other jurisdiction or jurisdiction that may correspond to them due to their present domiciles or future or for any other reason.